Privacy Policy — x92 Online Casino Pakistan

1 Introduction

This Privacy Policy applies to all players who register and use the x92 platform at x92.onl, including the x92 Android app and any other version of the platform through which the x92 service is accessed. It explains in clear, plain language what personal data x92 collects from you, the reasons it is collected, how it is stored and processed, and the choices you have over your own information.

By registering an x92 account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not create an account or continue using the platform.

This policy should be read alongside the x92 Terms and Conditions, which govern your use of the platform as a whole. Where these documents overlap, both apply together. If you have questions about how your data is used, the x92 support team can be reached at any time via live chat or email.

x92 is committed to handling personal data responsibly. The principles set out in this policy reflect how we think about data: it is yours, it is collected for specific purposes, and it should be protected properly.

2 Data We Collect

x92 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the service.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification)
• Email address and mobile phone number
• Residential address (required for identity verification)
• Government-issued ID details such as CNIC or passport number, where verification is requested
• Payment method details including JazzCash account number, Easypaisa wallet, Raast ID, or bank account information
• Any documents submitted in support of identity or payment verification
• Communications you send to x92 support, including chat logs and emails

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Login timestamps and session duration
• Pages visited, games played, bets placed, and navigation patterns within the platform
• Cookie and tracking data as described in Section 6

x92 does not collect sensitive personal data such as biometric information, religious beliefs, or political opinions. The data we collect is limited to what is genuinely needed to operate your account and process transactions safely in PKR.

3 How We Use Your Data

x92 uses the personal data it collects for the following specific purposes:

x92 does not use your personal data for any purpose that is not listed above without first informing you and, where required, obtaining your consent.

4 Legal Basis for Processing

x92 processes your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing your name, contact details, and payment information is necessary to fulfil the contract that exists between you and x92 when you register an account. Without this data, we cannot operate your account or process transactions.
• Legal obligation: x92 may be required to collect and retain certain data to comply with applicable anti-money laundering obligations, including identity verification for withdrawal processing.
• Legitimate interests: x92 processes certain data — such as device information and login patterns — for fraud detection and platform security, which is in both x92's and your own legitimate interest.
• Consent: Where x92 sends you promotional communications about bonuses, PSL betting markets, or new game releases, this is done on the basis of your consent, which you may withdraw at any time.

Where consent is the legal basis for processing, withdrawing that consent will not affect the lawfulness of any processing carried out before the withdrawal.

5 Payment Data & PKR Transactions

All financial transactions on x92 are processed in PKR (Pakistani Rupee). Supported methods include JazzCash, Easypaisa, Raast, bank transfer, and select debit or credit cards. Each of these payment providers operates under their own privacy and data handling terms, which apply when you use their services.

x92 does not store complete payment credentials such as full card numbers or full mobile wallet PINs on its servers. Where payment account references are stored — for example, to link a JazzCash number to your x92 account for withdrawal purposes — they are held in encrypted form and are accessible only to authorised payment processing systems.

x92 may retain records of transaction amounts, dates, and payment method types for the purposes of account management, fraud prevention, and compliance with applicable financial record-keeping obligations. These transaction records do not constitute sensitive financial credentials and are standard account history data.

6 Cookies & Tracking Technologies

x92 uses cookies and similar tracking technologies on its website and app to make the platform function correctly, to remember your preferences, and to understand how players navigate the site so that we can improve the experience.

Types of cookies used by x92:

• Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and basic navigation. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, last viewed game category, and preferred deposit method. These improve your experience but are not strictly required.
• Analytics cookies: Help x92 understand which pages are visited most, how long sessions last, and where players encounter difficulties. This data is used in aggregated, anonymised form to improve the platform.
• Marketing cookies: Used to show relevant promotional content within the x92 platform based on your activity history. These are only used with your consent and can be disabled.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use core features of the platform.

x92 does not use third-party advertising networks or social media tracking pixels that transmit your personal data to external advertising platforms.

7 Data Sharing & Third Parties

x92 does not sell your personal data to any third party. We only share your data with external parties where it is strictly necessary to operate the platform or comply with applicable obligations, and only under controlled conditions.

Categories of third parties who may receive your data:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer providers receive the minimum transaction data needed to process your deposits and withdrawals.
• Identity verification services: Where x92 uses a third-party KYC provider to verify your CNIC or passport, that provider processes the relevant documents under a data processing agreement with x92.
• Game software providers: Third-party casino game suppliers may receive a session token or anonymised player identifier to deliver games. They do not receive your name, contact details, or payment information.
• IT infrastructure and hosting providers: x92's platform runs on secure cloud infrastructure. Hosting providers may have access to server-level data but operate under strict data processing terms.
• Legal and regulatory bodies: Where x92 receives a valid legal request for data — such as from a law enforcement authority — we will comply to the extent required by applicable law.

All third parties with whom x92 shares personal data are required to handle that data securely, use it only for the specified purpose, and not share it further without x92's authorisation.

8 Data Retention

x92 retains your personal data for as long as your account is active and for a reasonable period after account closure, in order to handle any queries, disputes, or compliance obligations that may arise after you stop using the platform.

Specific retention periods by data type:

• Account registration data (name, email, phone, date of birth): retained for the lifetime of your account plus a minimum of five years after closure.
• Transaction records (deposit and withdrawal history in PKR): retained for a minimum of five years in accordance with financial record-keeping obligations.
• Identity verification documents (CNIC, passport copies): retained for the period required to satisfy verification requirements, and deleted when no longer needed.
• Support communications: retained for up to three years after the last interaction to allow for dispute resolution reference.
• Session and analytics data: retained in anonymised form for platform improvement purposes; identifiable session data is deleted within 12 months.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

9 Your Rights Over Your Data

As an x92 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the x92 support team via live chat or email with your request.

10 Children's Privacy

x92 is strictly an adult platform. Registration is not permitted for anyone under the age of 18. x92 does not knowingly collect personal data from individuals under 18 years of age.

If x92 discovers or is informed that an account has been registered by a person under 18, the account will be closed immediately, all associated data will be deleted, and any balance held in the account will be forfeited. Age verification may be requested at any point during the account lifecycle.

If you are a parent or guardian and believe that a minor has registered an x92 account, please contact our support team immediately so that we can take action without delay.

11 Security Measures

x92 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• Encryption of data in transit using TLS/SSL protocols across all platform connections
• Encryption of sensitive data at rest, including identity verification documents and payment references
• Role-based access controls ensuring that only authorised x92 staff can access personal data, and only to the extent needed for their specific function
• Regular internal security reviews and monitoring of platform access logs for unusual activity
• Secure deletion of data that has reached the end of its retention period
• Two-factor authentication availability for player accounts to reduce the risk of unauthorised access

While x92 takes these measures seriously, no online platform can guarantee absolute security. In the unlikely event of a data breach that could affect your rights or personal information, x92 will notify affected players in a timely manner and take immediate steps to contain and assess the breach.

You also play a role in keeping your data secure. Use a strong, unique password for your x92 account. Do not share your login credentials with anyone. If you suspect that your account has been compromised, contact x92 support immediately.

12 Updates to This Privacy Policy

x92 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable legal requirements, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised date at the top.

Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — x92 will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect.

Your continued use of x92 after any update to this policy constitutes your acceptance of the revised version. If you do not agree with an updated policy, you may close your account by contacting support.

We recommend checking this page periodically so that you remain informed about how x92 handles your personal data. The date at the top of this page always reflects when the policy was last revised.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how x92 has handled your personal information, please get in touch with our support team. We are available 24/7.

For faster assistance, live chat is available directly within the x92 platform at any time of day. All privacy requests submitted via email or live chat are logged and tracked through to resolution.

If you submit a request to exercise your data rights, x92 will verify your identity before acting on the request to ensure that personal data is not disclosed or altered based on a fraudulent request.